E-commerce assistant job description
A complete template to copy: duties, requirements, hours and pay. Replace the parts in [square brackets], or fill them in with the generator.
The template
E-commerce assistant (remote) About us [Company] is [one line on what you do and who for]. We're looking for an e-commerce assistant to run the day-to-day of our online store. What you'll do - Product listings with clear titles and photos - Stock levels kept in sync with the warehouse - Orders, returns and wrong-item fixes - Customer messages and reviews - Supplier follow-ups and reorder alerts - Listings that follow each marketplace's rules What you'll need - One or more years managing an online store - Experience with Shopify, WooCommerce or Amazon Seller Central - Product listings: titles, photos, descriptions and search basics - Orders, stock and returns - Clear written English for customer messages - Careful with prices, stock and details Nice to have - Basic photo editing - Marketplaces like Amazon, eBay or Etsy - Email marketing for online stores Hours and time zone [20 or 40] hours a week, overlapping [your time zone] business hours for at least [3] hours a day. Pay [Your rate: an hourly range or a monthly amount], paid [monthly] by [bank transfer, Wise or PayPal]. How to apply Send a short note on why this role fits you, two examples of similar work, and the hours you can reliably cover. We reply to everyone.
What to pay an e-commerce assistant
We haven't found a published rate range for e-commerce assistants that we trust enough to quote. Every StaffPick profile shows the person's own hourly rate, so you can compare real numbers.
Tips for this job ad
- Say which platform you use and roughly how many orders a week.
- List the apps your store runs on.
- Be clear whether customer service is part of the job.
Questions to ask in the interview
All 25 e-commerce interview questions- 1
Walk me through how you'd add a new product listing to our store.
A good answer: Clear titles and photos, accurate details and stock, and a check of how it looks on a phone before it goes live.
- 2
A customer says their order arrived damaged. What do you do?
A good answer: They apologise, check the order, follow your returns policy, and keep the customer updated until it's solved.
- 3
How do you keep stock, prices and listings correct across the store?
A good answer: Regular checks, a record of what they changed, and a quick flag to you when something doesn't match.
Questions about hiring an e-commerce assistant
Still unsure? Contact us. A person reads every message.
Keep reading
- Hiring an e-commerce assistantWhat an e-commerce assistant does, what they cost and how we test them.
- 25 e-commerce interview questionsGrouped, with what a good answer shows and the red flags.
- How much does a virtual assistant cost in 2026?A full-time virtual assistant costs about $480 to $2,000 a month hired direct in the Philippines, or $999 and up through an agency. Rates by country and role.
- Virtual assistant cost calculatorMonthly cost by role, country, hours and how you hire, from published rates.
Your next staff pick is a sentence away.
Every profile passes an English, typing and role test, plus an ID check.